Communication Skills

How To Easily Develop Virtual Intimacy On A Business Call

How To Easily Develop Virtual Intimacy On A Business Call

There really is nothing like being able to read social cues and body language in person. Face-to-face engagements will always be the gold standard of meetings and negotiations, which is why virtual meetings will never truly replace face-to-face interactions, but they have become a part of our daily lives as we move deeper into this …

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10 Ways To Improve Listening Skills For Virtual Meetings

OK, so you’re probably a virtual meeting ZOOMbie at the moment, like the rest of us..I feel EXACTLY the same way! It can feel like an endless process of going from one meeting to the next. So how can we improve our listening skills for virtual and face to face meetings? Whether they’re virtual or …

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Apps For Public Speaking

Apps For Public Speaking: Can Technology Improve Your Voice?

You may think that your voice is something that you were born with – like the length of your toes or your strangely-shaped ears. The truth is that your voice is one of the few things about yourself that you can change. With a few tweaks and a bit of practice, you can fundamentally improve …

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The Art Of Shutting The *&@# up!

The Art Of Shutting The *&@# up!

How often have you been to a presentation and the presenter or salesperson has spewed out facts and figures like they’re an excited teenager screaming at a Justin Bieber concert? Learning to speak well means learning the importance of silence The art of silence is an important part of powerful and persuasive communication, but it’s …

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The Importance of First Impressions

The Importance of First Impressions

First impressions affect other in terms of your personal branding, your company branding, your customer service levels. If you start an interaction on the wrong footing or with the wrong impression, you’re immediately on the back foot. In customer service, making sure your customer service reps consistently display the right energy and tone of voice …

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