Business Communication

Save Costs by Employing a Virtual COO

Save Costs by Employing a Virtual COO

Don’t we all wish we could have someone to help us manage our business successfully? The only problem is, people with that specific set of skills don’t come cheap, or do they? Victoria Grulke, the founder of Firebird Futures, a Virtual Chief Operating Officer, shares with us the ins and outs of being a virtual …

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The Importance of First Impressions

The Importance of First Impressions

First impressions affect other in terms of your personal branding, your company branding, your customer service levels. If you start an interaction on the wrong footing or with the wrong impression, you’re immediately on the back foot. In customer service, making sure your customer service reps consistently display the right energy and tone of voice …

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